Frequently Asked Questions

How do I create my Reelwolves account?

Click 'Sign Up' and fill in the required details: your email address and a password of your choice. Once done, check your inbox for the verification email and follow the link. Your Reelwolves account will be ready to use straight away.

What should I do if I have forgotten my password?

No issue. Click 'Sign In', then select 'Forgot Password?'. We’ll send a recovery link to your registered email address, so you can set a new password and get back in the game. If you need further assistance, our Support Team is on hand to help.

Can I add another currency to my account?

Yes. Head to 'My Account', select 'Add Currency', and pick your preferred option from the list of supported currencies. Reelwolves supports a broad range of currencies to ensure a seamless experience, wherever you’re playing from.

Can I create another Reelwolves account?

No. Each member is permitted to hold a single Reelwolves account.

Is my personal data safe at Reelwolves?

Absolutely. We apply robust security measures to protect your personal information and keep your account details private. Your data is handled with full discretion and in strict accordance with our privacy and security standards.

Are the games fair?

Yes. Reelwolves partners exclusively with trusted, certified providers. All applicable games operate on certified Random Number Generator (RNG) technology, ensuring every outcome is random, fair, and unbiased.

How do I submit my documents? Where can I check their status?

Go to your profile and open the 'Documents' section. From there, upload the files required for account verification. Accepted formats are PDF, GIF, JPEG, JPG, BMP, PNG and TIF, with a maximum file size of 2MB. Our team will review your submission promptly. You can track the status at any time within the same 'Documents' section.

How do I make a deposit?

Log in to your account, click 'Deposit', choose your preferred payment method, enter the amount, and confirm. Minimum deposit amounts vary depending on the payment method selected. Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with the possibility to reopen it later. Just contact them directly through LiveChat or send an email to [email protected]. They work 24/7 and will sort everything out as fast as possible.

How do I make a withdrawal?

Log in to your account and click 'Withdrawal'. Select your preferred method, enter the amount, and confirm. For any questions, our Support Team is available 24/7 via LiveChat.